In business what differentiate top-tier companies from the rest are not the products they sell but the support and people behind the products.
At LightRiver, we believe that after-sales support is not only a major part of our business but an essential part of your purchasing decision. Our expert Remote Technical Support Services team is responsible for assisting you with all their technical needs in deploying and maintaining equipment purchased through LightRiver.
Our RTS starts with toll-free support (1-888-LIGHT-25) 8 AM to 5 PM Pacific Time as well as 24-hour access to the support website, ClientCentral. From the support website you are able to search the knowledge base and support documentation by product, submit a request for a problem ticket, interact with our support technician from our online meeting center as well as get quick warranty and RMA service. In addition, you can modify their profile to receive automatic e-mail notifications of relevant news and product change notices.
LightRiver also has 7 X 24 and 5 X 8 RTS packages available.