Announcing the Remote Technical
Support Team
In business, what differentiates
the top-tier companies from the rest of the industry
is not the products they sell but the support and
people behind the products. At LightRiver our philosophy
is ‘We support our customers’. As such,
we are pleased to announce our LightRiver Remote
Technical Support Services team.
We at LightRiver believe that after-sales
support is not only a major part of our business but
an essential part of our customer’s purchasing
decision.
Our expert Remote Technical Support
Services team will be responsible for assisting our
customers with all their technical needs in deploying
and maintaining equipment purchased through LightRiver.
Our RTS services starts with toll-free
support (1-888-LIGHT-25) for our customers as well
as 24-hour access to the support website. From the
support website our customers will be able to search
the knowledge base and support documentation by product,
submit a request for a problem ticket, interact with
our support technician from our online meeting center
as well as get quick warranty and RMA service.
In addition, our customers will be
able to modify their profile to receive automatic email
notifications of relevant news and product change notices. |
