Bringing Networks to Light!

“We get there early and stay late to ensure your project is on-schedule and within budget.”


Dave Courtney
Vice President – Global Services

For a detailed presentation of LightRiver’s Services & Support, please contact your nearest LightRiver Representative.

Home > Services > Services Overview

Services Overview

“We get there early and stay late to ensure your project is on-schedule and within budget.”

Introduction
Advanced Multi-Vendor Support
Certified Technologies
Hands-On Solution Development
More than EF&I

Training
Equipment Installation
Integration
LightRiver Labs
Solutions Road Map


Introduction to LightRiver Professional Services

When contracting LightRiver Certified Professional Services, we become a strategic partner in helping you realize your long-term strategies and achieve your business and technological goals.

Our Services portfolio integrates and implements premier products from premier manufacturers, with responsive, knowledgeable support, and end-to-end services to help you implement an optimized transport network solution. Whether you are looking to outsource your total engineering effort or simply supplement basic coverage gaps, our portfolio of services provides the flexible level of support you will need.

The highly-trained and skilled LightRiver Services Team is in your corner, applying our years of knowledge and experience in engineering your equipment solutions.  Rely on expert LightRiver professionals to handle your network implementation when rapid time to market, quality and cost control are important.  LightRiver specializes in delivering mission-critical transport solutions for:

  1. SONET MSPP
  2. DWDM
  3. Carrier Ethernet
  4. Carrier IP Routing & Switching
  5. Converged Transport
  6. Video

LightRiver’s Professional Services provide engineering and technical support to clients during the analysis, planning, implementation, and operation of equipment into new or existing networks.  Working with our customers LightRiver determines the best, most practical, technical solution and helps ensure equipment is optimally configured for the individual network needs, works as specified, and is ready for installation on delivery.

LightRiver Offers Advanced, Multi-Vendor, Technical & Professional Services Supporting:

 

Alcatel-Lucent
Charles Industries
Cisco Systems
Eastern Research
fSONA
Fujitsu Network Communications

Infinera
Motorola Canopy
RAD Data Communications
Teleste
Tellabs
Zhone

LightRiver Certified Technologies:

 

SONET to OC-768
DWDM ROADM
DWDM OADM
CWDM
MPLS
Ethernet Transport

GPON / BPON
SAN (FiCON/ESCON/FC)
Microwave Radio
Multi-Service Routers
Free Space Optics
Voice Switching


Serving our customers’ needs from DS-0 to 10 Gig-E!

Hands-On Solution Development, EF&I

Multi-Service SONET | Ethernet over DWDM
Ethernet over SONET | DWDM Wavelength Services
Optical Network Optimization | Carrier Ethernet Transport
Carrier IP Routing & Switching | Surveillance Video
Broadcast Video | FTTx | SAN \ Substation Automation
Wireless Transport | Converged Transport

More than EF&I…

  • Network Upgrades
  • Project Management
  • LightRiver Labs & Training
  • Network Needs Analysis
  • Test and Turn-Up
  • Equipment Logistics
  • Fiber Optic Characterization
  • Integration Services
  • Remote Technical Support
  • Staff Augmentation

Training:

Our expert instructors provide customized one-on-one classroom training with supporting materials and hands-on demonstrations/testing in our state-of-the-art lab designed for full Knowledge Transfer. Other training methodology employed by LightRiver to ensure your staff receives thorough and on-going training include: Seminars, Webinars & Newsletters – LightRiver Learning Series, Lab Training & Testing, Suitcase Training, and Technology & “Solutions” Roadshows. Click here for info on training.

 

Equipment Installation

LightRiver provides the resources, experience, and tools necessary to install products into the customer’s network. LightRiver Technologies has the flexibility as a company to optimize its installation process from client to client.

LightRiver engineering team performing an end-to-end installation of optical network equipment to be integrated into a customer’s infrastructure.

 

Integration

Integrate multi-vendor equipment.  Write and execute test plans and MOPs.  Implement your test plan and MOPs. Work with your organization to ensure requirements are satisfied.

 

LightRiver Labs

Our Technical Lab, which is located in Lafayette, California has an extensive array of working equipment to do proof of concept, test customer equipment failures, and to support our training and RTS services.

LightRiver Labs

Our labs were designed to facilitate live, hands-on training sessions, regression testing of upgrades, and re-creation of customer-specific network configurations for troubleshooting issues and errors.  Our commitment to the highest level of service is demonstrated through both the wide array of full service options we offer, and the client relationships we have earned.

  • Supporting RTS 8AM to 5PM PT
    • 7x24 or 5x8 packages available
  • Training & Education Facility
  • Rack & Stack
  • Stage Equipment
  • Hardware & Software Upgrade Testing
  • Module Testing for RES (Repair/Exchange Services)
  • Network Surveillance
  • Remote Access
  • Interoperability

Click here for more info on LightRiver Labs.

The LightRiver Solutions Road Map

Solution Development

  • Customer Needs Analysis
  • Solution Options
  • System Architecture/Design
  • “Open Forum” Discussion

Project & Logistics Management

  • Single Point of Contact
  • Order Management
  • Project Meetings
  • Progress Reports
  • Equipment Logistics
  • On-time Delivery
  • Service Fulfillment
  • Warranty Support

Engineer, Furnish & Install

  • Site Survey
  • Detailed Engineering
  • Order Tracking / Materials Management
  • Install
  • Test and Turn-Up
  • Training
    (Classroom, Suit-Cased, On-the-Job)
  • Customer Acceptance
  • Engineering Documents
  • Product Documents

Integration

  • Software Integration
  • System Integration
  • Network Integration
  • Knowledge Transfer

On-going Services

  • Staff Augmentation
  • RTS
  • Lab Support
  • RMA
  • Trouble Solutions
  • ClientCentral
  • Training Updates (WebEx)

Technical Consulting

  • Engineering
  • Design

 

 

Furnish & Install

  • Equipment Logistics
  • Port Installation
  • On-going Support

 

 

LightRiver ClientCentral

  • On-going Knowledge Transfer Partnership
  • Product Change Notices

INC

  • Multi-Vendor Transport Network Management