Technical
Assistance Center Engineer
Type: Full-time
Wage: Negotiable &
Commensurate with Experience
Start Date: Immediate
Positions Available: Lafayette,
CA. 1 position
POSITION OVERVIEW:
Provide high-quality technical assistance for a range of optical networking
products. Equipment primarily consists of SONET multiplexers and
DWDM systems. You will primarily work with customers over the telephone,
email and via the web. Reproduce customer troubles in our NextGen
transmission lab, isolate and correct common and complex issues identified
as network related or network element specific. Provide hardware
and software technical support, including configuration assistance
and troubleshooting, escalate when necessary. Track trouble tickets
and issue RMAs. Help in developing test plans and procedures. Work
with a broad range of customers, ILECs, CLECs, and large private
network operators. May require travel to sites to provide customer
with assistance in test and turn up, troubleshooting, and provisioning.
Participate in 24x7 pager rotation.
EXPERIENCE, EDUCATION &
SKILLS REQUIRED:
This position requires 3 years or more of industry experience, BS degree
or equivalent work experience. Will work under general supervision.
Should have experience in the operations and or test and turn-up optical
networking equipment, writing test plans and procedures. Should have
a fundamental understanding of ip and Ethernet.
Must be able to operate DS-1/DS-3 BERTs
Have general familiarity with other telecommunications test equipment
such as fiber
optic power meters and sources.
Why this is an exciting opportunity:
- Firsthand exposure to the latest developments in fiber optic
telecommunications technology, Ethernet over SONET, VCAT, RPR,
DWDM
- Develop hands on equipment configuration skills in our Next Gen
Lab.
- You will need to rapidly come up to speed on a large number of
different products and technologies.
- Our company is recognized leader in the optical networking industry,
yet young and small, with opportunity for personal growth as the
company expands.
Principals only
Please send resume and cover letter to: hr-job-0808@lightriver.com
LightRiver Technologies, Inc.
3732 Mt. Diablo Blvd. Ste. 156
Lafayette, CA. 94549
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